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Ask Us

    Do you have a Question?

    Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

    General Service Questions

    1. What services does BMZ provide?

    You may review the list of services available on our website. If the required service is not listed or requires further clarification, our team will be pleased to assist you 24/7 to review your request and propose suitable solutions within our service scope.

    2. Do you provide company formation services inside and outside the UAE?

    Yes, BMZ provides company formation services both within the UAE and internationally through our network of specialized partners, in accordance with the applicable regulations of each jurisdiction.

    3. Can the service be completed without my personal attendance?

    We aim, whenever possible, to complete procedures without requiring the client’s physical presence; however, certain transactions may require personal attendance in accordance with the requirements of the relevant government authorities.

    4. Can I officially authorize you to complete procedures on my behalf?

    Yes, you may authorize us through a legal Power of Attorney or an approved authorization document allowing us to represent you before the competent authorities.

    5. Do you provide a dedicated account manager?

    Yes, we assign a dedicated account manager to follow up on your requests and provide support throughout the service process.

    6. Do you offer VIP or urgent processing services?

    Yes, VIP service options are available for certain transactions, subject to the applicable regulations of the relevant authorities, to help expedite procedures where possible.

    7. Why do clients choose BMZ to manage their business and government services?

    Clients choose BMZ for our practical experience, professional follow-up of procedures, integrated transaction management solutions, and transparent fee structure. We also provide continuous support and dedicated account management, ensuring a reliable and smooth service experience in accordance with applicable regulations.

    Fees and Payment

    1. What is the cost of the service? Does it vary depending on the transaction type?

    Service fees vary depending on the nature of the transaction, its requirements, and the competent authority involved. A clear quotation is provided prior to commencing the procedures.

    2. Do you offer standard and VIP packages? What is the difference?

    Yes, both standard and VIP service packages are available. VIP services offer higher priority handling and enhanced follow-up support depending on the nature of the service.

    3. What payment methods are available?

    Various payment methods are available, including bank transfers and other approved payment channels, depending on the type of service.

    4. Do you accept instalments payments for certain services?

    Instalments options may be available for selected services subject to prior agreement with the client.

    5. Do you issue official invoices?

    Yes, official invoices are issued for all government fees and service fees.

    6. Are government fees refundable if the application is rejected?

    Government fee refunds are subject to the policies of the relevant government authority. Where regulations allow refunds, we assist in following up on the necessary procedures.

    7. Are service fees refundable in case of cancellation?

    Service fee refunds are subject to the company’s cancellation policy and the stage reached in the service process, as explained to the client prior to commencement.

    Procedures and Timelines

    1. What is the expected timeframe for completing the service?

    Completion time varies depending on the type of transaction and the relevant authority. The estimated timeframe is provided prior to initiating the procedures.

    2. Can the process be expedited for an additional fee?

    Expedited processing may be available for certain transactions were permitted by the applicable regulations of the relevant authorities.

    3. What documents are required to start the process?

    Required documents vary depending on the service, and our team will provide a detailed checklist before initiating the process.

    4. Do you review documents before submission to minimize rejection risks?

    Yes, documents are preliminarily reviewed prior to submission to help reduce the likelihood of delays or rejection where possible.

    5. Do you provide status updates during the process?

    Yes, periodic updates are provided through the agreed communication channels.

    Post-Completion Services

    1. Do you provide follow-up services after issuing the license or residency?

    Yes, follow-up and renewal services can be provided upon the client’s request and prior agreement.

    2. Can you automatically manage annual renewals?

    Yes, periodic follow-up and renewal management services can be arranged under an ongoing service agreement.

    3. Do you provide reminders for license or residency expiry dates?

    Yes, reminder services can be activated for clients upon request.

    4. Can you manage all my company’s transactions as an ongoing service provider?

    Yes, comprehensive transaction management services can be arranged under a service agreement defining the scope of work and applicable fees.

    International Services

    1. Do you have partners outside the UAE to handle international transactions?

    Yes, we cooperate with specialized partners both inside and outside the UAE depending on the nature of each service.

    2. Can you assist in establishing companies or opening accounts abroad?

    Yes, we provide advisory and execution support in accordance with the regulations applicable in each jurisdiction.

    3. Do you provide international attestation and legalization services?

    Yes, we offer attestation and legalization services in accordance with official procedures.

    Request and Cancellation Policies

    1. What is the cancellation policy after procedures have begun?

    Cancellation policies are applied according to the stage reached in the transaction and as specified in the service quotation prior to execution.

    2. Can the application be modified after submission?

    Modifications may be possible depending on the nature of the transaction and the requirements of the relevant authority.

    3. What happens if the application is rejected by the government authority?

    Our team reviews the reasons for rejection and advises on available options for resubmission where possible.

    4. Will resubmission be processed under the same fees?

    This depends on the applicable government fees and the agreed service terms.